Hewlett Packard ScanJet 5470cse Scanner

Product Description:

Your projects shine with the ScanJet 5470Cse color scanner. You get preview scans just in 8 seconds. Save time with the optional Automatic Document Feeder. Eight one-touch buttons let you "scan", "e-mail", "photo reprint", and more. Then scanner is ideal for family photographers wanting to convert their photos to digital files, offices needing to easily archive information and preserve hard disk space using scan-to-CD, persons needing to make multiple color copies in conjunction with their color printer.
Product Details
  • Feature:
  • Flatbed, single-pass color and monochrome scanner
  • Up to 2400 dpi optical resolution, 48-bit color
  • Includes transparency adapter for scanning negatives and slides
  • 16 character LCD
  • Built-in parallel and USB connectivity
  • Binding: Electronics
  • Brand: Hewlett-Packard
  • EAN: 0725184845475
  • FormFactor: Desktop
  • HardwarePlatform: PC
  • Label: Hewlett Packard
  • Manufacturer: Hewlett Packard
  • MediaType: Transparencies
  • Model: 5470Cse
  • MPN: 5470Cse
  • PackageQuantity: 1
  • ProductGroup: CE
  • ProductTypeName: SCANNER
  • Publisher: Hewlett Packard
  • Studio: Hewlett Packard
  • UPC: 725184845475
  • Warranty: 1 year warranty

Customer Reviews

Easy install. Good controls. Dust issues. No 48-bit scans.2005-05-03
On the plus side, this scanner installs easily (WindowsMe and WindowsXP) and it has a nice set of front panel controls. Also, its color accuracy is dead-on (this is a big plus).

Three negative issues:

1) The scanning beam is exceptionally bright. While there may be some benefits (color accuracy perhaps), it also means that ordinarily invisible dust becomes prominent in the scan. More than any other scanner I've worked with, the 5470cse makes it exceptionally difficult to get a clean scan. This makes it useless for creating photo quality scans without substantial post-processing. Contrast this performance with other scanners which produce clean scans without draconian cleaning measures (for both the glass and the image surface). Suprisingly, the extra bright light does not help reduce image noise.

2) The 5470cse support for 48-bit scans is a sham. You'll see this claim in the product description and on the box. However, once inside the box or on-line documentation, it is never mentioned again (perhaps the marketers are making up facts while the engineers tell it like it is).

The software and driver prevent generating a 16-bit per channel TIFF or importing a high bit depth image into Photoshop's RGB16 image mode. Follow-up with HP says that the scanner uses 48 bits internally and then selects the "best" 24 bits. HP's customer care averts responsibility in this area by falsely pointing the finger elsewhere: "The Windows operating system does not support bit depths beyond the 24 bit range. For this reason, scanning to 48 bit color is not supported." This is patently false as other scanners seem to have no problem generating 16-bit TIFFs in Windows environments. HP provides the following links:

- http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=391311&lang=en&cc=us&docname=bps05305

- http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bps05307

3) HP's customer care is an Eliza style AI program that represents itself as a real person researching your issue and crafting thoughtful replies. Each note is a form letter (thanks for writing ... if I can be of more help, etc.) with an Eliza style problem restatement (I gather your problem is ...) followed by bayesian match to one of their FAQs and a link to related support bulletin). Each is signed by an Anglo name (Rose, Bobby, John, and Nancy).

In other words, if you haven't found the answer by reading the docs, you're not going to get it from customer care.
Poor Performance with Macs2002-03-29
If you are a Mac owner keep away from this and other HP scanners. Certain performance claims made by HP in pre-sales literature as well as the Users Manual cannot be met, except for Windows. HP admits this, but does not appear to be bothered by these misleading statements.

In addition HP does no provide a hard copy user's manual, this is found on the CD, which makes for difficult learning unless you want to print out the 150 page color manual.

Customer support is not customer focused.

Poor Performance with Macs2002-03-29
If you are a Mac owner keep away from this and other HP scanners. Certain performance claims made by HP in pre-sales literature as well as the Users Manual cannot be met, except for Windows. HP admits this, but does not appear to be bothered by these misleading statements.

In addition HP does no provide a hard copy user's manual, this is found on the CD, which makes for difficult learning unless you want to print out the 150 page color manual.

Customer support is not customer focused.

Great product marred by bad software2002-03-15
I returned mine after spending about 14 hours installing, removing, reinstalling, cleaning the registry, searching HP's web support site, etc. with no success. HP's support has been no help, and my visit to the HP scanner support forum was no help either--much of the talk was about class action suites and BBS complaints.

The hardware and feature set is great, but HP apparently is having a problem managing their software development. I know I can't afford to spend this much time trying to get a technically mature, commodity product to perform its advertised function.

compaq ij6002002-03-11
bad product,COMPAQ IJ600, LASTED 13 MONTHS LONG ENOUGH FOR THE WARRNTY TO RUN OUT.
BLUE BACK GROUND EAT'S UP COLOR INK LIKE FREE---junk"""
agatha m coltrainc
See all 8 customer reviews...

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