Epson Perfection V750-M Pro Color Scanner

I am a big fan of Epson's printers. But this scanner has been a nightmare. I bought it in June of 2008, and started scanning my vast archive of negatives. I soon noticed that there were color bands showing up on the right side of my images, detrimental to more subtle images with washes of cloudy sky, etc.

I called Epson, and they referred me to a service center. so I drove the 45 minutes and dropped it off. They spent a month replacing part after part, and then couldn't test the scanner to see if it worked or not, and wanted me to drive up there and give them some negatives to test. Don't you think a service center should be able to test a scanner? Wow.

So I call customer service and tell them that I am not willing to spend another afternoon and gas money to deal with their faulty scanner. Meanwhile, I had paid 700 dollars and hadn't gotten a single good scan in the 2 months I owned it.

Epson wouldn't give me a refund, and told me that I had to drive all the way over to the service center, pick it up, and ship it to them myself for a replacement to be sent to me. I begged for them to have the service center deal with it, and told her over and over again that it was unfair to make me spend more money and put more time into getting a scanner that worked. But they wouldn't have it. So I was finally able to take a day off work and instead of using it for something positive in my life, I drove all the way up to Oakland (I was no longer living in the city, but further south, but epson didn't seem to care how long it was going to take me to drive there, it was evidently my problem)

When I get the scanner home, I notice that the repair center didn't lock the laser into place, so the whole car ride, it was unlocked. Strike one.

Then I made some scans, and the same exact problem was still there. 3 months after investing 700 dollars into this scanner, and still not a single decent scan. I began to wonder what it takes to get a functional scanner from Epson.

So I called customer service back, (and each time i called them, i had to take time off and spend an hour on the phone waiting on hold, explaining the whole situation again, etc) and they said I needed to speak with the same person I talked to before, so they had me leave a message. No call back. A week later, I call them again, she's not here, another message, no call back. Now I have moved on to other projects, I am living in a different state, and I don't have time to deal with them. I call back about 3 weeks later, she's finally there!

She says that the service center should have given me a replacement and I didn't need to pick it up and ship it to Epson myself! After making me drive all the way up to the service center and saying that I needed to ship it to Epson directly (she told me this about 20 times on the phone, because I repated over and over that I thought it was disrespectful and rediculous). And they still won't give me a refund, and 5 months later, I still have not gotten a good scan.

Meanwhile, I have paid for gas, taken hours off work, paid for rental time and shops to scan negatives for me when I already paid for my own scanner.

EPSON HAS NO RESPECT FOR THEIR CUSTOMERS TIME. IS THIS WHAT IT TAKES TO GET A GOOD SCANNER FROM EPSON? AGAIN, I LOVE THEIR PRINTERS, BUT I WILL NEVER BUY ANOTHER EPSON PRODUCT. I have lost at least twice the cost of the scanner in the time and money I have spent trying to get it fixed, and having to go elsewhere for scanning services.

Could be a bit faster for film but the scans and the software are great

The Epson Perfection V750 is a highly versatile, professional-level scanner with its full feature software (SilverFast Ai, etc). However with this high-level comes complexity that is more appropriate for the professional or dedicated, skilled amateur. As other Amazon reviewers have noted before me, the outstanding reviews of the 750 and the 700 at www.photo-i.co.uk gives an in-depth review of the two products.

I purchased the Epson Perfection V750-M Pro scanner to replace an old (and failing) product from another maker. In short, the name says it all: Perfection! It handles negatives and slides better than my dedicated film scanner at resolutions up to 4800 dpi. If you put six small prints on the glass screen and push ONE button, it will recognized the prints as separate entities and scan them all separately with no intervention from the user. I've been using it to rehabilitate some very old prints, both B&W and color, and it has done an amazing job. Digital ICE and color correction are both built-in. I recommend this scanner HIGHLY.

Quick setup, intuitive controls and function. Sharp images (extremely clear and sharp dust specks) correctable using the enclosed software. Contrast and brightness needs correction by editing. So far like it very much.

Somewhat bulky on the desk. Scans 12x35mm slides at a time. By the time I've selected the 12 images, put them into the slide holder, scanned, edited and assigned a name and replaced the slides in the box -- that's about all I can do in an evening. Maybe I'll get quicker and slicker as I learn.

Thousands of slides to go, but such nostalgia!