42IN Plasma HDtv 10K:1 1024X 768 PL4260N Black Hdmi/svid/VGA/bnc

Today I called HP about the issue with Pixilation and flaring on my HP PL4260N. I was pleased to get a representative that took care of my problem. I guess she knew about the problem with the units. She scheduled to have the part shipped and within 2 days and the repair technician is scheduled to be here 2 days later. She did express to me that the unit was out of warranty but they are fixing it free of charge. Go HP!...This program is available for 12 months from the date your original one year limited warranty expires or through January 31, 2009, whichever is soonerHere is the link.[..]

I agonized over my purchase of an HDTV for two months, and finally settled on the PL4260N. I was very pleased with picture quality and the versatility of the TV in accepting all the different types of video inputs. HDMI audio would never work with Dolby input into the TV, but that was no big deal. The big deal is that it died. Luckily it died with a week still left on my warranty. One day I got up, turned it on, the power light went blue, but there was no picture or on screeen display. I called HP and they sent a Y board and a technician within 5 days. The technician was able to fix it so that I had a picture again, but I had all kinds of weird pixel flare after he did. Called again to have it repaired, went through all kinds of ridiculous troubleshooting over the phone, waited another 7 days for them to send another board and a technician. The technician looked at the board (tuner board) and said "this isn't goint to fix it". So the technician calls HP gets them to send a power supply board, shows up 7 days later, install the board, and I still have the same pixel flare problem. Once again I call HP and am asked whether I would like a new or refurbished TV. I ask for the new and am told to wait for a case manager to call me within 48 hours. After 72 hours I call back and am told the case hasn't been assigned, "wait another 48 hours". Well, I did get the call back within another 48 hours, answered a few questions, and was told I would have my new (LCD) TV within 5-7 business days. It's 5 days today...we'll see.

I recieved this HP when my father in law passed away. I found the original receipt as to when it was purchsed. The picture went out at around the 2 year from purchase date. After looking at the $100 an hour service calls (the warranty was only 1.5 yrs) I started browsing the web to find out if other people were having problems.... and yes!!!! there were many. Finally, after finding a spot on the HP website regarding this apparently known issue I gave HP service a call. Well, to my shock they would not come and fix the plasma because the serial number was not within a certain range. After emailing the customer service link I have not recieved a reply, except for a link requesting me to fill out a survey regarding my latest call to their service department. GEE.... what a turd.

I bought this TV just over one year ago and got a great deal on it from Best Buy. I was very impressed. But about 3 months ago, i started to see some red blotching in the lighter areas, like peoples faces. I initially thought it might be burn-in but realized it would never be in the same place. Well about a week and a half ago, the TV was on then suddenly looked like someone turned the brightness almost all the way down. I could see a ghost of an image. I tried everthing but each time I turned it on, it had severe "blotching" all over and the picture was still dark. The TV was out of warranty by three months but I called HP and they said they would be glad to repair it under warranty. Apparently is was the main board, which according to other reviews is a somewhat common problem with these TV's. HP overnighted the part and had a repair man out in less than a week to fix it. Now my TV is back up and the picture seems to be better than ever. I would recommend this TV and must give credit to HP for repairing the TV under warranty, even though it was technically out of warranty.

First I want to say that I am a Customer Service Manager myself so I'm not one to throw out the words "bad customer service" or to write negative things about a company if they are not true. So here is my story

I have received not only a bad product, but extremely poor service. Especially for a company who on there website says there goal is to "PROVIDE PRODUCTS, SERVICES AND SOLUTIONS OF THE HIGHEST QUALITY AND DELIEVER MORE VALUE TO OUR CUSTOMERS THAT EARNS THEIR RESPECT AND LOYALTY.

I purchase a HP 42' PLASMA TV ($2,300) and within 2 years, the screen began to distort. The problem was a known issue with their TV and how it was made. This was not a problem due to overuse or abuse and both of these facts were told to me by one of the Customer Service people at HP.

However, they would not stand behind their product. Only there warranty. I will admit that I did not buy an extended warranty on there TV for two reasons (1) I really had to save up just to afford the $2,300 to buy the TV and (2) I was under the impression that HP built quality products. However, I was wrong.

After having to pay $250.00 just to have someone come out to look at the TV, I came to find out the replacement part would cost around $1000 and the TV repairman also confirm that this problem was common with HP TVs and that more than likely the sound will go out next.

Now, understand I would not mind paying this if the TV was 5 years old, or if I had damaged the TV myself, but to pay $1000.00 on a known issue within the first 2 years is ridiculous. As a company you should stand behind your product, even if it's past the 1 year warranty, especially when it a problem with a part, not from overuse or abuse.

I asked anyone to tell me if HP delivered the value they promise? I have written and faxed several letters to CEO and have not received a call back from someone will to help. Unfortunately, a company of HP size does not feel it responsible for delivering a quality product.

I hope that I can convince and potential HP customers to look elsewhere for their consumer electronics.