Logitech Harmony One Advanced Universal Remote

The Harmony one is maybe the best remote control that has ever been built. I have no complaints. The buttons are perfect. It fits perfect in your hand and NOW you can get PS3 controls with an add on. What more can you ask for in a remote. It is fairly easy to program. I have it connected to 6 devices. Everyone who visits can 't believe how easy it is to control all my devices, even my ROKU.

Don't shop for another remote. Pay the money and get this remote. You will not be disappointed. I have owned several universal remotes in my life and this one is finally the one to own. I have the harmony 676, that I know use in the family room system. I though I liked that remote until I got the Harmony one for the entertainment room. Trust me, I own a lot of electronic devices and this is one my favorite devices.

The remote worked pretty well until I needed to call tech support, after which it became useless. Tech support (if you can reach them) is largely incompetent. I'd return it if only I could.

In spite of the overwhelming evidence of how good this product is, I can't help but add my comments. My Harman Kardon AVR 65 remote stopped working. If I were to buy a new one, it would have cost me $115 plus shipping. So, based on the functionality provided by this remote, it seemed that $50 more could also reduce the remote control clutter, and more importantly, streamline the management of the components used for any one activity. To watch TV, my family members had to remember to turn on the TV and set it to HDMI, turn on the cable box, and turn on the HDMI switch box and set it to 1. Then when controlling each of those components, they needed to use separate remotes. A similar combination had to be remembered when watching a DVD, with different settings sometimes on the same component (e.g. the HDMI switch). This universal remote has delivered in spades on the simplification of managing everything with a single remote.

I had concerns that this universal control would not be able to simulate the Harman Kardon remote for some of the esoteric settings I used it for. I was sure it would not be able to deal with my monoprice HDMI switch box that I have. But again, this remote was able to handle all 15 (also the max for this remote) of the components I have in my house, providing support for all commands that I needed for these components.

Of course, being like most other users, I did not really read the Users Guide thoroughly. So in order to get my activities set up right and to work correctly I called Logitech Support. I can say that by far this is the best support that I have gotten on any product I have ever had in my life! It may have to do with the person I had on the phone (Stefan - sp?). But not only did he help me set up my activities, he took the time to educate me on how to use the remote, where I was proficient in setting up the devices and activities, and the options I wanted for those activities. Maybe Logitech should set up videos on their site, or YouTube, showing how to do all this, so that their support costs don't sky rocket.

One could argue that I needed that help due to some complexity in the interface, and perhaps an interface that was not intuitive enough. But hey, this product tries to do a lot, and being in the software development business I know how hard it is to develop these interfaces - we all know that Apple is by far the king in this space. But I find Logitech's interface good enough, with some opportunity for improvement.

The only downside I see with this remote is that often it may not turn on/off all the components for an activity. I don't have this problem, but some of my family members do sometimes. This probably has to do with not keeping the remote pointed towards the components to finish off its sequence - after all, unlike a remote that has to turn on one component, this is serially turning on multiple ones. Now, it could do that in parallel, but that is highly unlikely. I still did not think that was sufficient enough of a problem to knock of a star from the rating.

So all in all, excellent product with awesome support!

I had a Logitech Harmony 890 which worked as promised. The only problem was the ergonomics of the device. The backlight was weak making the buttons very hard to read and find in a dimly lit room. That is addressed in the Harmony One. Easy to find, well lit buttons with a good tactile feel. The charger stand is redesigned and is more integrated with the remote. And the touch sensitive, brilliant color display is a classy addition.

The web based setup worked very well for my home theater configuration.

Another plus was the telephone support from Logitech. Very responsive and helpful.

The Harmony One is quite and awesome device. It was fairly easy to setup and is very easy to use. I am still learning how to perform some of the more esoteric functions such as the 'setup' functions on my tv or satellite remotes. All in all, I am very very satisfied with this product.