Umax Astra 3400 Flatbed Scanner

I used to have an older umax scanner when I had my MAC which I was prettty happy with. When i bought my Dell computer this particular scanner came free. I should have been suspicious. It has never been very good. The buttons never worked right from the start. As far as quality it has never been very good either although used to work somewhat better when I used the original software. Since upgrading to XP I can only use the drivers built into the new operating system which is somewhat limited. ( Umax is charging for updated software) One of the great drawbacks now is trying to scan from a magazine or similar material. Absolutley disgusting results...

This UMAX scanner has been disappointing from the beginning. The Vistascan software did not play nicely with other software on my system. Up until today, I still would have rated the UMAX a 3. But today, I tried to install the scanner on an older PC (since I was tired of it messing up my primary PC). I couldn't find the installation CD so I went to the website to download the drivers. I was very disappointed to find that UMAX now charges for drivers! They want $for the drivers for a $ scanner.

Like many others, I lost the original CD installation for drivers. UMAX has the gall to actually now charge for drivers and it's an outrageous price. Net affect: forces one to buy a different brand. Now, really, am I going to spend up to [money] on a driver for this scanner when I could put the money toward a good HP scanner or equal? And the VistaScan software which originally cames with the scanner is HORRIBLE! The worst scanner software on the market, far and away. Umax must be in terrible financial straits to use these tactics. Can you say, "Terrible customer support?"

I have lost the installation cd and the nerve for UMAX to charge for drivers is just unbelieveable. Everyone else let's you download thier dirivers for free. Otherwise it is a fair performer of a scanner if you are not an avid user.

I just tried to reinstall my UMAX 3400 Scanner on a new computer. I lost the driver disk. I went to their website to download drivers. UMAX NOW CHARGES FOR ALL DRIVERS! DRIVERS AND DRIVER UPDATES ARE NOT FREE. AND THEY ARE EXPENSIVE!! [price] for Drivers!!! UNBELIEVABLE. Boycott this Company NOW!