Visioneer PhotoPort 7700 Flatbed Scanner

THIS IS A GREAT IDEA FOR SUCH A SCANNER. HOWEVER, I THINK IT NEEDS TO REMOVE SOME BUGS. I HAD TO REINSTALL IT 7 TIMES AND HAD TO CALL FOR SUPPORT (NOT TOLL-FREE) FOUR TIMES AND I STILL CAN'T GET THE BUTTONS ON THE SCANNER TO WORK. HAVE TO USE IT THROUGH THE SOFTWARE. THOUGHT OF TAKING IT BACK FOR A REFUND, BUT THERE IS NO OTHER PRODUCT ON THE MARKET LIKE IT. IT IS TO TAKE THE COMPACT AND SMART MEDIA DISKS. I GOT IT TO WORK ONCE AND BOY WAS I THRILLED. SO FAR I NEED MORE TECHNICAL ASSISTANCE TO GET THOSE BUTTONS TO WORK. I AM DETERMINED. I WANT IT SO BAD.